1:1 Video Call Meetings - Advice & Frequently Asked Questions (FAQs)
Before The Event - Technical Preparations
- Use a desktop computer or laptop where both a webcam and microphone are installed
- Checking your audio quality, ideally using headphones, is highly advised
- Use a good webcam to improve the image quality
- Video conference meetings cannot be managed via the b2match Mobile App
- Make sure to check your time-zone. Log-in and select "Edit my profile" to check your current time zone selection. If this is not the time zone you are located in during the meetings please change accordingly.
- Use Mozilla, Firefox, Google Chrome or Opera browsers preferably, you might experience issues with Internet Explorer.
- To make sure that everything is set correctly, please go to your "Meetings" and click on the green camera button "Meeting starts in ..." - this will open the video call feature of your browser. You should be able to see yourself!
During the Online Event
- Access the web platform and be online at least 5-10 minutes before your meetings start.
- Respect the other participants' time and show up to all your meetings.
- Close your Video Call meeting timely.
- Please leave the call in time as you or your meeting partner can have a subsequent meeting right after. A watch is indicating the remaining meeting time.
- If an unforeseen circumstance arises and you will not be able attend a meeting, please cancel your meetings through the platform. This way, the other participant will be notified accordingly.
FAQs
How do I join a scheduled meeting?
- You can access your meeting schedule via Menu "Meetings" in the top right corner.
- Click the green button "Start meeting" next to your meetings to join the 1:1 meeting Video Call
What options do I have if the meeting partner does not show up timely?
- Quick reminder to join the Video Call - Send a message (or phone call) and alert your meeting partner to join the missed Video call. This should work well if enough time is left over (e.g. 15+ min) for this scheduled meeting.
- Re-schedule the meeting - In case your meeting partner doesn’t reacts immediately on a reminder as indicated above you should re-schedule and postpone the meeting by 1-2 hours.
- If a meeting cannot be managed at the event date itself please use the chat messaging system (open the meeting partners profile) to schedule a phone call or meeting outside this platform.
What if my camera or microphone does not work?
- Please check that you Brower doesn't blocks the access to your camera/microphone due to security reasons.
Check by having a video call with some of your colleagues in another tool (Google Meet, Zoom, etc)
- Depending on your Browser settings you may be asked to confirm the activation of the Camera/Microphone through a pop-up dialog form.
- How to enable the use of microphone/camera in your Browser
- Chrome: https://support.google.com/chrome/answer/2693767
- Firefox:https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
- Opera: https://help.opera.com/en/latest/web-preferences
- If none of the above works, consider switching to another device to join the meetings.
